Privacy policy

Last updated: April 17, 2025

This Privacy Policy describes how NEO The Shop (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from neotheshop.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time (e.g., to reflect changes in our practices or for legal/regulatory reasons). We will post any revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us. In addition to the specific uses outlined below, we may use your information to:

  • Communicate with you

  • Provide, maintain, and improve the Services

  • Comply with legal obligations

  • Enforce our Terms of Service

  • Protect our rights, your rights, and the rights of others

What Personal Information We Collect

1. Information You Provide Directly

  • Contact details: name, address, phone number, email

  • Order details: billing/shipping address, payment confirmation, items purchased

  • Account credentials: username, password, security questions

  • Customer support communications: any information you include when contacting us

Providing this information may be required to access certain features or complete a purchase.

2. Information Collected Automatically (“Usage Data”)

We use cookies, pixels, and similar technologies to collect:

  • Device and browser information

  • Network connection information

  • IP address

  • Interaction data (pages viewed, links clicked, time spent)

For details on Shopify’s use of cookies, see Shopify’s Cookie Policy.

3. Information from Third Parties

We may obtain information from:

  • Service providers: Shopify, payment processors, analytics vendors

  • Advertising partners: data to tailor ads on our Site and elsewhere

Any third‑party information is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  1. Providing Products & Services
    – Process payments, fulfill orders, manage your account, arrange shipping, handle returns/exchanges.
    – Integrate with Shopify services under their Privacy Policy.

  2. Marketing & Advertising
    – Send promotional emails, texts, or postal mail.
    – Display tailored ads on our Site and across the web.

  3. Security & Fraud Prevention
    – Monitor and investigate suspicious activity.
    – Protect your account (keep credentials secure; notify us immediately if compromised).

  4. Communications & Service Improvement
    – Respond to inquiries and support requests.
    – Analyze feedback and usage to improve our Services.

Cookies

We use cookies to power and enhance our Site and Services—remembering preferences, running analytics, and optimizing performance. You can manage or disable cookies in your browser settings, but this may affect Site functionality. We also honor the Global Privacy Control (GPC) signal to opt you out of certain tracking and targeted advertising.

How We Disclose Personal Information

We may share your data with:

  • Vendors and service providers: IT, payment processing, fulfillment, analytics.

  • Marketing partners: for advertising and promotional purposes.

  • Affiliates and corporate group companies.

  • Legal and security reasons: compliance with laws, subpoenas, or to protect rights.

  • Business transactions: mergers, acquisitions, or bankruptcy.

Sales & Sharing

In the past 12 months, we have “sold” or “shared” the following categories of personal information for marketing purposes:

Category Recipients
Identifiers (name, email, phone) Marketing partners
Commercial information (order details) Marketing partners
Usage Data Marketing partners

Third‑Party Websites and Links

Our Site may link to third‑party sites. We’re not responsible for their content or privacy practices. Review their policies before providing information.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we’ve collected data from a child, contact us to have it deleted.

Security & Retention

While we implement reasonable security measures, no system is foolproof. We retain your information as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights

Depending on your jurisdiction, you may have rights including:

  • Access or know your personal data

  • Delete or correct your data

  • Data portability

  • Restrict or object to processing

  • Withdraw consent

  • Appeal our decisions

To exercise your rights, use the mechanisms on our Site or contact us at info@neotheshop.com. We will not discriminate for exercising these rights.

Complaints

If you have concerns about our privacy practices, please contact us at info@neotheshop.com. You may also lodge a complaint with your local data protection authority.

International Users

Your data may be transferred and processed outside your home country. When transferring data from the EU, we rely on Standard Contractual Clauses or similar mechanisms to ensure adequate protection.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please email us at info@neotheshop.com.